How much does shipping cost?
We are pleased to tell you what we ship worldwide. Shipping to US territories is $5, to the rest of the world $10. All orders are shipped via USPS First Class Mail Envelope. Please allow 3-5 days for order processing, and an additional 10-14 days for delivery. We are not responsible for any lost, stolen, or damaged shipments.
When my order will arrive?
Please allow 3-5 days for order processing, and an additional 10-14 days for delivery.
Can I get a refund or exchange the item?
We will gladly exchange the item for online store credit only. Before sending the item back, please fill out the return form found in your order shipment confirmation within 2 days of receipt of your shipment. Packages sent without first contacting us will not be expected. Items to be exchanged must be returned in perfect condition with all original tags attached. Online credit will be issued as soon as we receive the item back.
How can I contact you directly?
Any questions regarding Octopus Merchandise can be forwarded to email@example.com. Please allow 2-3 days for answer.